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Nadine A

1 reviews | Active since Aug 2017

04 Jul 2018, 11:18

Bad Customer services - Not honouring client's request.

I've sent numerous emails and made calls to ABSA to cancel a stop order on my account, to date they have not responded to my emails nor did they try to call me and when I call in i am on hold for quite some time and I eventually hang up. What will surprise me the most will be when they eventually assist me they will advise me that the bank charges incurred was actually service fees that i will need to pay before I can close my account with them. Which bank charges R300 for service fees per month? I am very disappointed with the service at ABSA, it's enough that they cannot assist me by closing my account telephonically, but for them not to honour my request to cancel a stop order, with no response from them I will still be kept liable for the bank charges, because ABSA chose not 'listen' to me, The Client.

All i want is just to do my banking with another bank, where the customer service is great and they listen to their client's and meet their needs, where we enough benefits and not limit to just a few where the bank charges are not so expensive. where the client comes 1st at all times.

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Replies (5)
Absa
Absa's reply04 Jul 2018, 15:15
Official

Dear Client

Thank you for bringing this matter to our attention. Kindly provide me with your ID number (send Privately) in order for me to investigate the matter and provide feedback once the matter has been resolved.

Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd

Absa
Absa's reply05 Jul 2018, 16:14
Official

Dear Client

I received your emails , Thank you.

Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd

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Nadine A's update11 Jul 2018, 11:47
Reviewer Update
So you've received my emails, you've read my emails and you chose to just ignore it. Wow - This is great services hey. I never knew that company can choose to ignore a client email especially when they're complaining. I am now really getting tired of emails back and forth and complaining. Your services are really pathetic I have to say.
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Nadine A's update16 Jul 2018, 10:17
Reviewer Update
I just need to know if you will be assisting with my query or will you continue to ignore my emails or my request. I am really getting frustrated with the services from ABSA bank. All i want is assistance and it seems like its very difficult for you to do that/
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Nadine A's update23 Jul 2018, 10:03
Reviewer Update
Vanessa; You called me once, some time ago and I've asked to call me back which to date you have not called me back. Is there perhaps a problem that you are unable to assist m. Can you get me someone that is willing to assist, because it seems you do not want to assist me. The stop order which I've asked for to be cancelled was still not cancelled and it will go off again and there will not be any funds available and once again, i will not be kept liable for those bank charges. or the previous months bank charges. Please can you get me someone that will assist me or can you rather get me your manager assist, because your service is pathetic can i just say that and this is because you are ignoring your clients. or should i say just me. not sure why though. all I need is assistance, that's all.