IK
Izak K
1 reviews | Active since Apr 2014
14 Aug 2020, 09:24
Bad customer services
I have requested on the 08 April 2020 via email to ABSA (***; ***; ***) to make some changes to my accounts and also cancel my rewards service.
Since then I have had no response to any resolution.
I have queried this again several time asking for any updates.
I then email on the 5 August 2020 to the *** and *** to resolve this, but still no feedback whatsoever.
Just to note that I do not reside in RSA at the moment.
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Absa's replyOfficial
14 Aug 2020, 11:03Dear Izak, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. Your case reference number is C-***5 . I will be in touch within the next hour to provide you with my specific contact details as well as a request for additional information.
Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Absa's reply14 Aug 2020, 11:03
Official
Dear Izak, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. Your case reference number is C-***5 . I will be in touch within the next hour to provide you with my specific contact details as well as a request for additional information.
Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd