Bad Customer Services

On Tuesday 24 March 2015 I recieved a telephone call from Absa Call Center I cannot recall the call centre agents name , she requested if it is a convenient time for her to speak to me , I indicated that it is not a convenience time but if she is calling within regard to a payment on my CC that I would make payment in this week. Call Centre agent did not even put me on hold but spoke to her team member next to her her african languae I kept on saying hello hello with no response and eventually put the phone down in her ear. i work in the customer service industry myself and would never treat a client as I was treated , I tell the client Mr/Mrs I'm going to put you on hold for a few second to confirm something with one of my team members. PLEASE IMPROVE ON YOUR CALL CENTRE CUSTOMER SERVICE.