Bad Customer Services

I have app**** for a virgin credit card more than 2 months ago.I received a call from a consultant to do an app over the phone.The app was approved and I emailed the consent form.These forms were signed and supporting doc was send thru as per criteria.I called the call cnt a week later they advised that the app has been received everything has been processed and within 7to9 days we will receive a card.We waited 9days we called the call cnt they advised no app on the system they said we had to redo the app I have asked to speak to a manager he has advised that there are no managers on duty. I called back I then spoke to a lady on the same day she advised that there was a system problem and they do have approved app with docsand it will be recaptured and we do not have to sent new docs. This was on the 24/10/2015.On 26/10/2015 they advised there is no app on the system.Then the next day I called back I spoke to Nerisa a manager in the call cntwho had advised that the app will be captured by 9:30am but the next day I received a new form of approval. This was signed and sent thru again with supporting docs and still I have no joy of a credit card.Till today the call cnt cannot help