Bad Customer Service V2.0

Today, one month after my first review of ABSA, I have now strangely encountered the exact same problem again, After making a direct payment to a beneficiary early this morning, I have yet to see any confirmation of my funds reflecting in the beneficiaries account, its far past the maximum 2 hours waiting time. The previous time this happened I went to the bank and they assured me the funds was transferred successfully and that I was being ****med, I had to arrange with the beneficiary for his bank statements just so that we can convince my bank that I am telling the truth. After 5 days the beneficiary contacted me telling me the funds went through, and I even got charged at the end of the month for doing a direct payment. Please ABSA I am a very patient person but what will happen in case of an emergency where I need to do an direct payment to a person who needs the funds urgently? I wont even bother emailing your customer service and various different departments cause I only got a reply from them about 10 days after I sent the emails the first time this happened.

Regards