AF
Amanda F
1 reviews | Active since Jan 2015
10 Jun 2022, 15:09
Bad customer service online
I have tried for three months to get hold of someone in ABSA to help reset banking details for someone in the USA. They can't phone SA and hold on for ages on an international call but nobody inside the bank seems to care.
Helpful (0)
Replies (2)0
Replies (2)
Absa's replyOfficial
13 Jun 2022, 10:22Dear Amanda, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for the inconvenience caused. Your case reference number is C-***3. I will review the matter, and provide you with an expected timeframe for further feedback.
Kind regards,
Basani Hlungwane
Customer Value Management Absa Bank Ltd
Kind regards,
Basani Hlungwane
Customer Value Management Absa Bank Ltd
Best regards,
Absa's reply13 Jun 2022, 10:22
Official
Dear Amanda, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for the inconvenience caused. Your case reference number is C-***3. I will review the matter, and provide you with an expected timeframe for further feedback.
Kind regards,
Basani Hlungwane
Customer Value Management Absa Bank Ltd
Kind regards,
Basani Hlungwane
Customer Value Management Absa Bank Ltd
Best regards,
Absa's replyOfficial
13 Jun 2022, 10:41Please be advised that we sent you an email requesting that the account holder reply to the email and provide us with brief information regarding what he/she is struggling with including the error message that the person is getting when trying to transact via online banking services. We also, kindly request the ID number and or the account number concerned.
Best regards,
Absa's reply13 Jun 2022, 10:41
Official
Please be advised that we sent you an email requesting that the account holder reply to the email and provide us with brief information regarding what he/she is struggling with including the error message that the person is getting when trying to transact via online banking services. We also, kindly request the ID number and or the account number concerned.
Best regards,