Bad Customer Service in bank
I have been to Absa Westgate, waiting in the Customer Services line for more than 30 minutes. Only 2 people helping a long queue of customers, with one assisting the same people for the whole time. All I needed was someone to reset my Absa app which is no longer identifying me after changing phones! What a difference to my earlier customer service experience with Capitec Bank!
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Absa's replyOfficial
12 Feb 2025, 16:27Dear AP Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***7 Kind regards,Group Customer CareVanessa Crowe
Absa's reply12 Feb 2025, 16:27
Official
Dear AP Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***7 Kind regards,Group Customer CareVanessa Crowe