Bad Customer service from Thando Shabangu from the ABSA The Grove Branch

I am just sending this email to share my extreme disappointment, dissatisfaction and sadness at the poor service and experience that I have experienced and received from Thando Shabangu who is an ABSA consultant at the Grove Mall Branch this is with regards to my personal loan application of on Wednesday 13 September 2023.

Thando Shabangu mentioned to me that she has completed the loan application and the only thing that is required is for ABSA ***** to call me in the next 24 – 48 hours from my application on Wednesday and that when I receive the call, the only thing that I needed to do is come back to her on Friday 15 September 2023 so that she can make the payment.

I am also surprised that Thando told me that she completed the application without asking me my monthly expenses and Thando made me wait a long time. Thando Shabangu did not even call me on Friday to follow up with me.

I really needed that money. I will make sure that I make my experience known with the ABSA Bank The Grove about the service that you gave me. Thando I will also make sure that I share this feedback on Hellopeter platform and you ABSA head office.

Once again, Thandoservice is extremely poor and I will come into the Branch tomorrow 18 September to tell your management team about your poor service and experience that you gave me.