BAD CUSTOMER SERVICE FROM ABSA SECUNDA MALL BRANCH

ON 01/12/2020 We paid over an amount or R5000 from Capitec bank to a wrong ABSA account number on our cellphone banking App. We immediately contacted Capitec bank to notify them of the wrong payment we've done. There respond back t say we must load the claim and it might take 21 working days to be resolved and also mentioned to us that there might be a chance that we will not be refunded. After numerous times that we went back to Capitec we had to find out that we need to contact ABSA.

We then approached ABSA SECUNDA MALL BRANCH with the query, ALL they could say to us is...go to that side of the bank and call the client services department. There is a BRANCH MANAGER at the bank that's just refusing to assist us and keep on referring as to POPPIE which is the receptionist. What is the PURPOSE OF HER BEING A BRANCH MANAGER IF SHE CANT ASSIST US OR ANY OTHER CLIENTS with issues. All she does is walking around and talking to everyone. Today 06.03.2021 we went to the bank again and still we haven't solve this issue. Where do we go from here OMBUDSMAN..

please assist us with urgent response,. magda *** / *** ***