lM
lydia M
1 reviews | Active since Jul 2016
18 Jan 2022, 09:25
BAD CUSTOMER SERVICE FROM ABSA INSUARANCE DEPT
I have contacted ABSA bond insurance December 2021 to notify them about electric fence that is broken by ******* and gave them my case number too . Today is the 18th of January 2022 and electric fence is not fixed , still waiting for the service provider appointed by ABSA to come and fix the electric fence. I have called their customer service center and they keep on telling me that they will come the following day. I dont know when will it be the following day.
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Absa's replyOfficial
18 Jan 2022, 14:47Dear Lydia Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within 4 hours. I look forward to being of service to you.
Vanessa Crowe
Vanessa Crowe
Absa's reply18 Jan 2022, 14:47
Official
Dear Lydia Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within 4 hours. I look forward to being of service to you.
Vanessa Crowe
Vanessa Crowe