Bad customer service from Absa Bank

I wish to get an immediate response from Absa bank regarding an unauthorized debit order on my account. On Thursday I made a call to the customer care line and was advised to email ********** which I did. They responded with a list of with queries and the email stated that if my query was on that list I should email the query to ********** did.I have not received a response from Thursday. I'm so sick of the poor service I get from Absa.I am a customer and demand to be treated well and for my queries to be attended to immediately! As soon as I sort this issue out,I am leaving this **** bank! Can Absa please respond to my query!