SZ
Sanelisiwe Z
1 reviews | Active since Sept 2018
08 Oct 2020, 13:40
Bad customer service
Still my ATM card ***** has not been resolved or addressed by ABSA they said they are investigating for 7 day come back saying l must come to the branch. Wondering what for as they failed to help me a year they told me about affidavits which l was made funny of to get it clearly l am not get back my money and am changing banks if l don't feel safe in own ATM and customer service from loosing R 4000 is not a child's play.
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Replies (1)
Absa's replyOfficial
08 Oct 2020, 21:55Dear Sanelisiwe
Thank you for bringing this matter to the attention of Absa bank. I called you twice today however your number diverted to your sister number who promised to inform you that I had called. Please note as per our system record we note that last year 15 July you reported a similar matter as per case number C-***8 and you were fully refunded
Please note i have responded to your personal e-mail as well .
Thank you for bringing this matter to the attention of Absa bank. I called you twice today however your number diverted to your sister number who promised to inform you that I had called. Please note as per our system record we note that last year 15 July you reported a similar matter as per case number C-***8 and you were fully refunded
Please note i have responded to your personal e-mail as well .
Kind Regard
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Absa's reply08 Oct 2020, 21:55
Official
Dear Sanelisiwe
Thank you for bringing this matter to the attention of Absa bank. I called you twice today however your number diverted to your sister number who promised to inform you that I had called. Please note as per our system record we note that last year 15 July you reported a similar matter as per case number C-***8 and you were fully refunded
Please note i have responded to your personal e-mail as well .
Thank you for bringing this matter to the attention of Absa bank. I called you twice today however your number diverted to your sister number who promised to inform you that I had called. Please note as per our system record we note that last year 15 July you reported a similar matter as per case number C-***8 and you were fully refunded
Please note i have responded to your personal e-mail as well .
Kind Regard
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care