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Unknown U
1 reviews | Active since Feb 2021
01 May 2023, 12:09
Bad customer service
I have a mortgage and my car is with Absa for the past two weeks I've been trying to get hold of someone to open a account three consultants said they would call me back I've even did the call back option 3 times and still no response your service is really bad and now I'm two minded opening an account with them
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Absa's replyOfficial
02 May 2023, 12:19Dear Gavin Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***5. Kind regards,Vanessa CroweGroup Customer Care
Absa's reply02 May 2023, 12:19
Official
Dear Gavin Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***5. Kind regards,Vanessa CroweGroup Customer Care