Bad customer service experience from Absa

I would like to express my deepest disappointment on the poor service I have received from Derius Jafta who work at absa business banking as a virtual assistant. Derius assisted me to open the business account which was opened and activated on 14 February 2022. He said he will put through a request for the bank card to be ordered and activate online banking. To my shock after calling on two occasions I have been informed by other assistants that none of that has been done. They sent emails to Derius but he never attended to those email. I have emailed Derius but he never responded to my emails or give me any feedback. On 28 February I had to send invoices to clients using my personal bank account because the business account has been opened but I can't transact on it since online banking has not been done. I'm very disappointed at the poor service of Derius and absa for hiring *********** customer service assistants who cause inconvenience for customers. My case number is C-***1. After calling customer service line several times, non of the people I spoke to could assist me or escalate this matter. This is very disappointing from absa and Derius in particular.