BAD CUSTOMER SERVICE - EMPTY PROMISES - MISLEADING INFORMATION.

BAD CUSTOMER SERVICE - EMPTY PROMISES - MISLEADING INFORMATION.

I contacted complaints department (0 ********** 41) on 06/06/2018 and the matter of my bank charges that needed to be reversed was “resolved” .

I was told that what needs to happen is that my account will be monitored as to the bank charges being deducted and as soon as that happens it will be immediately reversed with no waiting period. The bank charges in question was deducted on the 15/06/2018 and to date after 5 follow up calls I am still waiting for my refund. i get informed by complaints that i have been emailed by branch manager of domicile branch (somerset west which is conveniently under renovation) however no such email exists in my inbox. i continued to contact complaints department to which i get told i will receive my money by latest 22/06/18. it is now 25/06/18 and still no refund. the money is not alot however it was my means of getting to work . now i have to run around to source alternative means of getting funds for travelling. i get told due to renovations its difficult to process refund and the only time head office can step in is when its a sign of good faith....HOW IS ME WAITING 10 DAYS NOT WARRANT A SIGN OF GOOD FAITH AND HOW DOES YOUR BANKS RENOVATIONS HAVE ANYTHING TO DO WITH ME TRYING TO GET TO MY PLACE OF WORK. IF I LOSE OUT ON WORK ARE YOU GOING TO PAY MY LOST SALARY BACK???????