Bad customer service

This is for Absa Customer service on the following number ***. i was at one of your ATM's #08868 just after 09H00. While in the middle of the transaction the ATM's switched off and rebooted. I phoned the above number, literally 4 times. I was assisted by Refilwe the first time and she put me through to "General Enquiries". The phoned died whilst holding for someone to answer. So i phoned again, only to listen to an automated voice of your trading hours, then the phoned died. I phoned yet again and I spoke to Refilwe again, and midway whilst having the conversation stating now my distress of being put through to no answers and explaining the situation, the call was ended midway, while still speaking. This is now your customer service on a Monday morning. I just agave up. And upon checking my banking app 30 minutes later it showed that the money that i requested from the ATM was debited back into the account. Then why not just tell me the money will reflect again after a few minutes, etc, but blatantly putting me through to numbers that does not answer and me having to phone four times. Your customer service is always on par and i never had any problems when phoning in or going the bank itself for assistance. Everyone is always so helpful. We as people always remember the bad service instead of all the other times we had good service.