Bad customer service

Good day

Kindly assist to intervene or provide clarity regarding club account requirements. Mtuba branch refused to assist citing that we don't meet your minimum requirements including a constitution and minutes of a meeting.

This was shocking given the fact your website and this was further confirmed by your head office that you don't need those documents. We were told that we were not going receive any assistance without those documents. I don't know why would your head office provide information that contradicts with your branch.

Lungile Gwala branch manager and Primrose Sibisi refused to assist and further stated that it was late.

I am disgusted by your branch manager's action. Reasons given still contradict with what i was told by Marcia from club account department.

Branch number 632005 Mtuba