Bad customer service

Came to Ansa branch in quagga centre Pretoria west. Two absa officials took me out from the que and took me to the ATM when i hot to the ATM they disappeared in me then i had get inside and i had take another que. they keep asking if funds are available and i tell them it is. The service is this branch has never became fruitful you wait in the que for atleast an hour before one can assist you. This branch is terrible with its officials