1 reviews | Active since Oct 2018
Bad customer service by ABSA Vehicle Finance
Dear Hello Peter
Please note that I have a car that is financed by ABSA Vehicle (Ford Credit) Ford Ranger XL 2020 model.
Due to personal and financial challenges I have app**** for debt counselling / review for my accounts including the car that is financed by ABSA as indicated.
I have engaged my family and we managed to raise the money and I need to settle the car so that I can live better.
Last week ABSA has sent me a settlement quote which expired yesterday 24 October 2023. Today when we needed to do the transfer and requested the updated settlement ABSA said they cant give me a settlement quote because my account is under debt review and I have since received a letter saying my debt review was terminated by ABSA and I should make the payment.
I humbly requests assistance from Hello Peter to ask ABSA Vehicle Finance to provide me with a settlement quote so I can settle the car today, I don't think a person who is under debt review can be refused or denied with a settlement quote to pay the account in full.
I will appreciate if the settlement could be send to me today, because the figure is readily available ABSA.
This thing has caused me and my family stress, I could go to work because I cant cope, I am think I will be depressed by this situation and affect my entire family.
You are my only and last hope Hello Peter.
Regards
Mahlabe Lucas Makgolane *** / ***
Please note that I have settled my ABSA vehicle finance account in full, I have shared proof of payment with ABSA and the consultant confirmed that an amount R 345 147.02 reflects on my account which is supposed to have settled the quote provided by ABSA of R 345 147.02.
I am humbly requesting Hello Peter to ask ABSA to provide me with a paid up letter as the car has been settled, when I requested the letter they said the letter cant be provided because my car was previously under debt review.
Your assistance will be highly appreciated.
Regards
Lucas Makgolane
***
Please note that I have settled my ABSA vehicle finance account in full, I have shared proof of payment with ABSA and the consultant confirmed that an amount R 345 147.02 reflects on my account which is supposed to have settled the quote provided by ABSA of R 345 147.02.
I am humbly requesting Hello Peter to ask ABSA to provide me with a paid up letter as the car has been settled, when I requested the letter they said the letter cant be provided because my car was previously under debt review.
Your assistance will be highly appreciated.
Regards
Lucas Makgolane
***