1 reviews | Active since Oct 2019
BAD CUSTOMER SERVICE BY ABSA
Absa ***** division is completely useless, they have no desire to investigate ***** claims or assist clients to recover monies, instead they are only interested in shielding Absa from liability. I reported a ***** to Absa, asked them to perform a charge back which would allow Paystack to also investigate the merchant and they refuse on the basis that the transaction was authorized by me. The lady who handled my case was unprofessional, not a good listener, lacks basic empathy, is very opinionated, patronizing and has very poor customer service. Her only interest was telling me what she knows and refused any suggestion that she contact Paystack, despite me being at pains to explain this ad nauseum. It saddens me that I have been a loyal customer with Absa for over 10 years, now I must find another bank. Shame on you Absa and your impotent and *********** team. I cant wait for the day Artificial Intelligence replaces all of you.
The corporate dispute division has been excellent in dealing with my matter and I commend all of them. ABSA needs to understand that the world is smaller and international transactions are inevitable, as such, ********s have found creative means to siphon money off ABSA clients, so it is important not just to detect but to have strong restotionary measures in place. I thank you, faith restored.
The corporate dispute division has been excellent in dealing with my matter and I commend all of them. ABSA needs to understand that the world is smaller and international transactions are inevitable, as such, ********s have found creative means to siphon money off ABSA clients, so it is important not just to detect but to have strong restotionary measures in place. I thank you, faith restored.