Bad customer service at my worse time of bereavement

I am very disappointed in absa life, I took out an insurance policy for my Aunt last year January, submitted a claim on the 05th April 2023, the was a problem with a claim due to money that was paid in an incorrect account given to me by one of the consultants, The last time I heard from them was a day after I submitted my claim. I have been calling them evertime i call the assesor (peter) will give consultant feedback not even bother to call me back. Its been over a week they been saying it being processed.

I will never recommend them to anyone, the service I recieve at the darkest moment of bereavement. Its really disappointing.