BAD CUSTOMER SERVICE AND UNFAIR TREATMENT!

I have app**** for a credit card on the 16th of November. I was requested to submit supporting documents, I submitted the docs on Friday and i never got an email or sms or whatever communication that my documents has been received. Saturday I went to a branch to follow up, they put me on the phone and the lady that assisted me over the phone told me that I haven't accepted the offer and she took me through the same process of accepting the offer and T&Cs. She asked me to submit supporting documents on a different email address, I emailed the docs then i never heard from ABSA. Yesterday (Tuesday) I decided to call ABSA and follow up because I keep on getting smses that I must upload documents. The documents department told me they have all my necessary documents and they are what they needed, he said he will rectify the mistake of the smses. I called again to follow up with a consultant about my credit card application, she told me she escalated my application and it should be finalized within 24 - 48 working hrs. The lady from the department that was attending my application asked me to again email her my 3 months payslips. I did that first thing in the morning today (07:02). I also didn't hear from her, no acknowledgement of my email, no explanation of where to from here. I feel played and drained by this dramatic process. This is the first time I am encountering such issue, on the phone they were even telling me about ABSA lawyers that I can join and how I can transfer my salary to ABSA and they still give me such service! I AM DEEPLY DISAPPOINTED