Bad customer service and ruining my credit record

<p>I have a virgin money credit card, the card expired on the 06/15 and I have never received a new card ever since for whatever reason that I also dont know.The agreed means of payment is through debit order and I also do transferes as well on top of the debit order payment. In march the 20th was on a sunday and they decided not to debit my account on the 20th since it was a sunday and the following day was a public holiday therefore they debited my account on the 22nd of march they have send me a letter to say that my account is in arrears and that they have reported the matter to the credit bureau which is not my fault that they or their system dont debit on a sunday. Virgin money is ruining my credit record and yet I have never skipped a payment or had a returned debit order.I regret ever opening this account.and cant wait to close it.</p>