BAD CUSTOMER SERVICE AND RESPONSE FROM ABSA HOME INSURANCE

We had a storm and a few damages to the home logged a claim took them 3 weeks still no feedback called said not paying or fixing with a lot of reasons. So requested a assesor to visit us, he submitted his findings,2 weeks later still no feedback called this lady at home insurance told us outcome is the same,BUT NEVER give this in writing mailed her 4 times she just ignore the emails -we are customers for more than 35 years only had 2 gyeser claims and this is how they do it to loyal customers. Thinking of taking my home loan to other bank, so sad