Bad Customer Service and Payment Relief

i receive an sms with regards to a payment relief on the 07/04/2020 that they offer a 3 months payment relief plan from the 22/04/2020 and i received another sms that they have extended the payment relief, my installment is due on the 22/08/2020, but yesterday i recievied an sms that they will debit my account this month, how am i suppose to pay if im getting paid short it is not even my car installment and according to the statement my account it is overdue. i tried to call center but the advisor did even give me a chance to finish explaining, he was impatient and a bit rude for a person who works for a call centre