Bad customer service and no urgency

Friday afternoon i made an EFT payment to a Standard bank account. after about 30 minutes time i realized i have been ****med. i called the digital and ***** team immediately to report the matter and for them to do a reversal. about 3 hours past without any action from them. i then called again the ***** department at night around 7/8pm. i spoke to Mpho and sent him every proof there is to this matter. On top i contacted Standard bank to inform them about the incident and they temporary blocked their client account and told me they will wait for Absa for them to block the payment permanently for me to get the money back. But instead Absa have not been prioritizing this matter with urgency for the payment to be reversed. All the documents and proof they required i have provided as on Saturday morning i opened a case and got the affidavit as they requested for them to permanently stop the payment and reverse it. Even today i am still waiting on them and contacted numerous times via numerous platforms but still no assistance from them. spent over R200 of my airtime calling trying to sort this out but still not help from ABSA bank.