Bad customer service and making interest on my money

<p>Absa deducted R385.96 on the 31/03/2017 from my account for 8 x Immediate internet payments I supposely made. I verified from my side untill proven wrong that I did not make any immediate payments in March. Contacted their centre and was adviced to send a mail to ********** to despute the deduction. I sent the mail on Monday the 03/04/17 and got an automated response on the 04/04/17. With no response from ABSA i phoned again today the 07/04/17 and was told i must just wait or send another mail but they should have responded in 48 hours it is now already 110 hours. Said i want to speak to a manager or someone atleat at that office and was told they don't have phones....hahahaha they don't have phones!!!! So while ABSA is resolving the issue they are making interest of that money and I just have to wait isint that just great.</p>