Bad customer service and lack of customer care

I was retrenched due to operational requirements and I then experienced financial difficulties, and approached the bank with an attempt to restructure my finances. I begged the bank many times to assist me in financial difficulties by sending emails and making constant calls trying to get help. I had the worst service ever since being ABSA Customer for the past 17 years, because I made a proposal to settle my arrears and they proceeded to issue summons and subsequently took judgment against my property while I was busy negotiating with them. The worst part is that they cannot even consider granting us rescission for judgment, which put us in the worst financial position ever. ABSA always encouraged us to put all our eggs in one basket, saying today tomorrow together, where are they now in times of need. I do not deserve to be treated like this, this is a disgusting service I ever experience in my whole life.<br> <br>