Bad Customer service ABSA Tsakane Mall

Monday 31 December 2018, I visited the branch at 14:00pm to open an account for my son I was assisted by Lerato Matjiu sales consultant. At first he informed that the account is one of the most demanding to open as it requires too much information,and she asked me where I was the the entire day and why was I only coming to the bank at that time. I laughed it off as I needed the account to be sorted out before leaving Gauteng and did not see the need for me to be explaining myself to someone who should be rendering a service to a customer. So we went through the process of registering the account and which took approximately 1.30 minutes. When the process process was completed when I needed to receive the card she told me that she cannot issue the card to me on the same day and my details still needed to be approved by fica, and it will take approximately 24 hours for the report to come back which is when I’ll be able to get the card. I was appalled as this was the first time that I have ever heard of such! I told her that I will not be around to come back and collect the card the whole point of me doing the process on Monday was so that I can leave my son with the card and he’s care giver.she did not seem phased about it and said that I should call the branch on Wednesday and she will advise if the card has arrived. Funny thing is that immediately on that day I received all the confirmations for the card on my cell if my information needed to first be verified by fica that surely would only be approved on Wednesday not on the same day. This morning I called the branch and asked to speak to her 09:33am to find out what the status was she said she’ll get back to me but until now no response.