MA
Mary A

1 reviews | Active since Dec 2012

01 Apr 2025, 09:53

Bad customer service Absa Sea Point

Unhelpful staff. No organisation. No privacy when speaking to a customer service person. In fact there was no one at the customer service counter. The consultants, even though they had no one sitting at their desks refused to help.They refused to help a 93 year old. And after waiting 20 minutes when we finally got to customer service desk the computer computers went off-line Customer service in this branch is the worst I’ve ever encountered.

0
Replies (1)
Absa
Absa's reply01 Apr 2025, 11:09
Official
Dear Mary Agiakatsikas Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number to your complaint is C-***9. Kind regards,Group Customer CareRezona Louw