BAD CUSTOMER SERVICE ABSA PRIMROSE

Good Day, I went into the Absa Primrose branch to query why my charges are so exorbitant on my cheque/overdraft acount. My charges are +-700-800 per month. At this rate I will NEVER get to pay my overdraft back as the charges are more than the insallment. I had a call from the cheque account dept to pay an additional to start paying back the overdraft. When I discussed with the consulatant she aslo agreed it is too much. So here I go to ABSA Primrose.... straight to enquiries who explans that my platinum account has such charges to which I said I am a gold client and not a platinum. She advices that I need to speak to the consultant. Which I did on the 21st December. The consultant says that ABSA is off line but he will investigate and call me. NO CALL FROM HIM. I have phoned and left messages for the consultant but to no avail. I then returned to the branch on the 9th of January and again the consultants were busy and was told someone will call me. Its now been longer than a month and still NO FEEDBACK. In the meantime I must fork out monies and ABSA Primrose consultants just do not bother to have the commom decency to call you back. If you call absa primrose on their advertised number 011 ********** , it just rings. I have tried every day. I even asked if their lines were down when I arrived on the 9th January and I was told NO. I am beyond dissapointed and frustrated .

I have loged a complaint on Absa website on the 24th January and have had no feedback either.