Bad customer Service Absa funeral cover

I am beyond frustrated with the appalling service I have endured from ABSA regarding a critical matter that has now been unresolved by brother had a funeral policy with Absa , he passed away on the 5th of October 2024 due to a terrible car accident, I called the call centre I was told I need a court order in order for them to make payout cause the was no beneficiary selected on the policy, I got the court order and went to the branch in Johannesburg CBD to submit all required documents, a week later I called the customer care to do a follow up I was told the were no documents on their system , I then went to Absa Norwood branch to submit documents again , 2 days later I was told the same story no documents were loaded on the system, then I went to Alexandra branch to submit the documents that was last Wednesday till today no payout no communication , I was so disappointed with Absa service this money was meant for funeral preparations what if we never had any other policies . Absa funeral is the worst they are not considerate people are mourning their loved ones and still have to run around for payouts