Bad customer service ABSA Braamfontein

On 21 November 2023 i went to ABSA Bank in Braamfontein Jorrison street to open an account for my son, went I arrived I was politely assisted by a lady and a gent at the entrance who then directed me to a consultant, the consultant was on the call and had to wait an extra 10minutes by the way he was laughing and giggling it didn't sound like a professional call, then he called me and asked how he can assist me in Xhosa i struggled a bit with answering questions i responded in English but he just continued and ended up having miss communication, i came with copies of my id my proof of address and my sons birthday certificate, he looked at them and told me that he wants originals they don't accept copies because i was on a lunch break i left and came back again after 5minutes because work is not far. when i arrived at 14:05 i once more found him on the phone and apparently he is the only one that assists, ok he spend another 15minutes on the phone giggling i then decided to stand and walk out thats when he dropped his phone and called me i went to his desk sat down and again he started speaking in Xhosa asking for my documents and he started typing until about 14:45 during that process he stopped and went to his assistant asking if the printer is working because he was struggling to print, he finally won he handed me a document i asked what is the document for and he responded by saying please sign in xhosa i asked again what im i signing for because ever since he did not ask what account i want to open, i then looked a the document he handed me to sign and read it because he did not want to share what the document is for, then i realized that he typed by address incorrectly, so i told him can he please amend the address its incorrect he refused and told me that he cant change because of the bad service i received from him i decided to cancel the whole process. My question ABSA bank is why do you canvass at our work that you need clients and when we come to you for that you disappoint I'm really disappointed in Vuyisile Matshoba and my advise is that you move him from dealing with your clients his going to be a downfall of that branch. At work we are all deciding to open accounts for our kids their but after the experience at your branch i will advise my colleagues not to go their. thank you for the hirable service ABSA Braamfontein Branch. Before i left i told him of how unhappy i am about his service he just looked at me and turned his back on me this is what really disappointed me about this whole situation because he is not bothered by my query.