Bad customer service

On the 4/04/2016 I had made an appointment to open a business account at Absa qtn branch with one of their consultant buzelwa, I arrived 5 minutes before, little did I know that we would sit an hour before we were attended to. Finally we were attended too, in the office we were met with a moody employee, she made us feel like we were bothering her, eventually she managed to help us, unfortunately because of a missing document we could not open the account, I asked the lady if I could email her the document as I'm from cpt and she agreed, 2 days later I emailed it to her, a day later I called her to confirm whether she received the email and she confirmed and I confirmed with her if account would then be opened successfully and she said yes and promised that she would send me my account number once everything had been finalized which was by end of business 8/04/2016, unfortunately that was not the case. By the following week she hadn't come back to me, I decided to escalate this matter to her boss Mr shadrack rooi hoping he would assist, he promised he would assist only last week Friday the consultant told me that I need to come and sign docs? until now this has not been finalised.