1 reviews | Active since Apr 2016
Bad Customer Service
Hi<br> <br> I'm just a concerned and very disappointed customer who was treated badly by one of Absa' s tellers, unfortunately I could not even get his name, I really kept my cool so I cannot appear rude as he was, I was only there to withdraw some money from my money- builder, but I needed to ask a question first, I asked him, \does the card work, when you withdraw from other ATMs like std bank' I asked this because I was aware that absa atm withdrawals was capped at 5k, he rudely answered ' I don't know', then I asked ' can't you ask', he rudely asked me, \"ask who\" I really was disappointed, I mean was he asking me to help him do his job, well he asked his colleagues finally, but no one was informed. The other thing that disturbed me was when he told me, I can't come to absa and ask about other banks :-( ,I could not believe what I was hearing, I told him he didn't make sense of course, and he didn't like it. I transacted what I didn't intent to transact, my plan was to increase my limit. He was cold until I left, he just gave me my id's back and slips after transaction, never said 'thank you' as Absa tellers do, I have never, ever experienced such a service from absa tellers before."
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
