Bad customer service

Poor service from Customer service and promenade absa branch. I have the absa banking app but i am unable to use the internet banking at all it tells me my pin is wrong i go into absa the unfriendly enquiries lady is in such a hurry to get rid of me she just resets everything all passwords and pin tells me it will work i asked her if she can't help me login to see if it will work she tels me she can't. To date im with absa almost a year i still can't get into internet banking. Non of the call center staff when i call in can help me either they just tell me to go back into the bank the absa app doesn't let me apply for anything either it tells me my details aren't up to date. Is there not 1 absa consultant who cares enough to help ne as their client. Or shud i move my salary to another bank.