DM
Daniel M
1 reviews | Active since Mar 2018
05 Aug 2021, 12:29
Bad customer service
On Tuesday 03 August 2021 I bought an airtime of 75 via my Absa banking app , the airtime was not credited on my no +***6. I called vodacom and I was told to wait 1 to 24 hours, up until today I haven't received the airtime and I'm taken from pillar to post, I can't make calls now because I don't have the airtime. This is pathetic.
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Absa's replyOfficial
05 Aug 2021, 14:01Dear Daniel Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your complaint reference number is C-***3. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours. Kind regards, Daphne Le Grange Group Customer Care Wayne
Absa's reply05 Aug 2021, 14:01
Official
Dear Daniel Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your complaint reference number is C-***3. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours. Kind regards, Daphne Le Grange Group Customer Care Wayne