PS
Pelaelo S
1 reviews | Active since Apr 2012
03 Nov 2020, 11:10
Bad customer service
I went to Absa at Bracken City Shopping Centre to withdraw some funds. To my shock the machine released my card but when it came to the withdrawal, it switched off. Fortunately the security guard was standing close by and took me into the branch. The Customer service agent spend numerous minutes typing something only to get back to me to inform me that it will take 8 days for investigations. I asked her the money is for an emergency and it seems Absa and it's employees are not bothered.
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Replies (2)
Absa's replyOfficial
03 Nov 2020, 12:02Dear Pelaelo Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***5. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards, Daphne Le Grange Group Customer Care
Absa's reply03 Nov 2020, 12:02
Official
Dear Pelaelo Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***5. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards, Daphne Le Grange Group Customer Care
PS
Pelaelo S's updateReviewer Update
03 Nov 2020, 12:04Thanks Ms. Le Grange.
PS
Pelaelo S's update03 Nov 2020, 12:04
Reviewer Update
Thanks Ms. Le Grange.