CP
Candice P
1 reviews | Active since Oct 2019
28 Oct 2019, 10:16
Bad customer service
I have not been able to log into my ABSA account for about a month now, I did call Absa and explained the problem and I sent them a screen shot as requested but nothing has been done. I have done everything I can from my side to try fix the issue, nothing has worked. I am able to log in on my phone. When I try to log in on my MacBook on Google Chrome and Safari it says server did not respond.
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Absa's replyOfficial
28 Oct 2019, 11:39Dear Candice, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. I will be in touch within the next hour to provide you with my specific contact details as well as your unique complaint reference number together with a request for additional information. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Absa's reply28 Oct 2019, 11:39
Official
Dear Candice, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. I will be in touch within the next hour to provide you with my specific contact details as well as your unique complaint reference number together with a request for additional information. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd