Bad customer service

Service at Absa Maponya Mall is the worst. We have been sitting here for almost 1:30 and the staff are just going up and down, currently there are 3 consultants and a very long queue. Seems as if no one cares especially with this pandemic. I'm really not happy at all, sometimes I wonder why I left my Bank for Absa. Some of the things don't require us going to the bank and we can just do them ourselves on the app but not with absa. Can a person really sit for almost 2 hours just for a pin reset???