Bad customer service

Have been in a Customer Service queue for close to 2 hrs now. They had 2 people serving at first but now it’s only 1 person left. We are no more than 6 in the queue but we have all been here waiting for so long! I don’t know why I am still with ABSA! With COVID-19 you would think they would serve you as quickly as possible so you can be out early. I’m so annoyed nxa!