BAD CUSTOMER SERVICE

I went to an ABSA branch on 29 October 2020, I unfortunately visited the Centurion mall branch. I have been trying to open two megaU accounts for my two babies, on two previous occasions on consecutive days the bank was offline. I still persisted on opening accounts, I got inside the bank around 14:10. 14:30 I was with the consultant as it was not full, two people in front of me went by very quickly. I started all the documentation, it was previously checked when the bank was offline. Needless to say I left the bank at 17:20,The only thing I did at the bank was to open two accounts. Every visit to the bank is a disaster, I have always had bad experiences with long queues etc . This time during the transaction the computer started a download, I had to wait because the computer could not be switched off or the download postponed. The consultant could not log into another computer as well, by that time I had only managed to open one account and I could not leave without opening the second one I WAS STUCK. After having waited for the download to be done, it was on and off with the second account it did not even have verification that the FICA was successful or not. I tried to link the accounts to my banking app and cards and there was error messages on that as well. To this day I do not know why I put up with ABSA so much, the same thing happened when I tried to link my credit card, to this day it is not linked and I will not go into the branch and put myself through the ********** process again.

As it stands I want to cancel all my cards including my kids, banking is not simplified for me with ABSA. I did not sign the kiddies contract, I have not deposited their allowances because I am just not sure about ABSA's services anymore. I have anxiety when I have to go to the branch. The last experience left me livid, I had planned to not spend more than 3 hours in the branch hence I was always checking the time, I ended up having to pay the parking that was not even part of my planning considering i only had two people in front of me and one was send to the tellers.