Bad Customer Service

I an client of Absa and my surprise is the charges was initiated this month. I went to the Branch in Bellville in enquiries to find out why there was charges for internet.

The lady answered me and say it's because I am buying a lot of airtime in this app for Absa which it's not free.I ask the consultant to go in the system and check the previous months which she saw that I've been using the same account to purchase airtime and they never charge me so much amount.

She put me through to internet banking department and I spoke to Sarah and she explain that app is not free and for each enquires I have to pay and if I use the app to send money I must also pay.

All these amount for month of January end up R110 and the amount was deducted on the 31st which I did not have money in this account and my account now is on a minus which it gives a negative impact on my bureau.

I am very angry with Absa and I feel to close my acc and go somewhere where I can treated with respect as Absa do as they please because I am banking with them.

Absa is deducting R109 for monthly fees but I have to pay another amount on top of that.Employees are *********** as this one is give you different information but all these people are working for the same Bank.

I need Absa to do an explanation about this.I am not happy customer at all.