BAD CUSTOMER SERVICE
I app**** for a new home load in the middle of Nov 2020 at ABSA.
Our local ABSA representative Tumi Makhalanyane (***ca) at ABSA ODENDAALSRUS went and bent backwards to give us feedback on an issue that he did NOT have any control over.
Everything that we needed to submit was submitted TWICE, only to hear that Elaine Stemmet (***ca) who works ELSEWHERE for ABSA "DOES NOT REPLY"
I tried to phone, email Elaine, with no evail and no RESPONSE.
I would like to THANK Tumi for his persistent efforts to give us feedback, but Elaine needs to understand "CUSTOMER SERVICE".
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Absa's replyOfficial
25 Jan 2021, 10:04Dear Jacques, Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and expected timeframe for further feedback/resolution via email. Regards Pravesh Bejay
Absa's reply25 Jan 2021, 10:04
Official
Dear Jacques, Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and expected timeframe for further feedback/resolution via email. Regards Pravesh Bejay