Bad customer service

What does it take to open an account at ABSA bank? We contacted ABSA Centurion branch to find out what are the requirements to open an account on behalf of an entity and the consultant that we initially spoke to took down our details and promised to send an email with all the requirements and that did not happen. We then decided to go to the bank and thought this would yield positive results...the consultant we spoke to gave us a list of requirements on email and we started gathering the info. After sending her an email she said she will respond with an indication of her availability for us to go back and open the account and 24hrs later we are still waiting for her to respond. What does it take to give ABSA our business???????????