bad customer service

Today I walked into absa to do my banking as always,OK considering that it month end I knew the ques would be long. But as I'm in the que only 4 tellers were there to assist and mind you the que is long I stood in the que for over an hour waiting to get to the tellers,at 12.30 only two tellers were operating. Other customers who couldn'tstand the que aanymore opted to sit by the side,the security asked them to not sit but explained that due to the poor service they couldn'tstand aanymore. The security said it wasn'this problem but he was told that no one should sit there. Than Miss Mudzulicame and told the customers that if they dididn't want to stand in the line they should have come early cos they know its month end. I'm discussed by her attitude, and the service we got today from Absa.