bad customer service

I opened an account at Ghandi Square on the 13th, because my lunch time was over i didnt collect the card.On the 14th at 8:30am it happened that i was at Carlton Centre then i went in to Absa. I explained my story lady on teller 2 called the other on teller 3 they said they cant assist me i must go back to G S what makes me come to C Centre. i asked why cant she help sbe went to say go back to Ghandi S..Please teach them manners towards clients and to have valid answers.We not expecting such attitude in a bank like Absa