GM
Genaivah M
1 reviews | Active since Oct 2014
28 May 2019, 08:48
Bad customer service
On the 22nd of April 2019, I went to absa to claim for the policies that were in my late mother’s name, I was informed of the documents I would need for this and those were supp**** as per request. What I don’t understand though is how it can take a month of no communication nor payout from absa seeing that there are no outstanding documentation. This is bad customer service and at this point I need answers.
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Replies (2)0
Replies (2)
Absa's replyOfficial
28 May 2019, 12:13 Dear Client,
Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.
Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.
Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply28 May 2019, 12:13
Official
Dear Client,
Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.
Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.
Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's replyOfficial
28 May 2019, 14:53Good day, I am Vanessa Crowe and I will be facilitating your case. Please use the following reference number: C-***2. This confirms that an incident has been logged. My email address is *** or you can reach me on *** if you need any further details.
Best regards,
Absa's reply28 May 2019, 14:53
Official
Good day, I am Vanessa Crowe and I will be facilitating your case. Please use the following reference number: C-***2. This confirms that an incident has been logged. My email address is *** or you can reach me on *** if you need any further details.
Best regards,