MA
Magda A
1 reviews | Active since Jun 2019
06 Dec 2021, 15:50
Bad customer service
I am so frustrated. i do not receive my statement via email. cannot even remember how many times i went to bank to fix this. every time they say oo they see the problem will fix. The last time i was a Diamond pavilion mall Kimberley she said due to the savings account i have i dont receive my cheque statement - so i closed the savings still no luck i think its time to move to new bank
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Absa's replyOfficial
07 Dec 2021, 12:13Dear Magda Almendro Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number to your complaint is C-***4. Kind regards,Rezona Louw Group Customer Care
Absa's reply07 Dec 2021, 12:13
Official
Dear Magda Almendro Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number to your complaint is C-***4. Kind regards,Rezona Louw Group Customer Care