NN
Nthabiseng N
1 reviews | Active since Jan 2019
25 Apr 2019, 16:09
Bad Customer Service
I would like to express my deepest frustration over the Customer Service Staff of Kwaggafontein Absa.
My mother went there to transfer money from her investment account to her cheque account. The process that should have taken 20 minutes to execute took about a 1 hour 30 minutes as 1 of the consultant who was supposed to help us was busy chit chatting with her buddies.
Therefore the service she received was not up to standard as she was an elderly person.
Helpful (0)
Replies (2)0
Replies (2)
Absa's replyOfficial
26 Apr 2019, 13:06Dear Nthabiseng
Thank you for bringing this matter tour attention.
Please can you provide me with an account or ID number to enable me to log a formal complaint for you, this information can be sent via private message.
Regards
Basani Hlungwane
Thank you for bringing this matter tour attention.
Please can you provide me with an account or ID number to enable me to log a formal complaint for you, this information can be sent via private message.
Regards
Basani Hlungwane
Best regards,
Absa's reply26 Apr 2019, 13:06
Official
Dear Nthabiseng
Thank you for bringing this matter tour attention.
Please can you provide me with an account or ID number to enable me to log a formal complaint for you, this information can be sent via private message.
Regards
Basani Hlungwane
Thank you for bringing this matter tour attention.
Please can you provide me with an account or ID number to enable me to log a formal complaint for you, this information can be sent via private message.
Regards
Basani Hlungwane
Best regards,
Absa's replyOfficial
02 May 2019, 13:17Hi Nthabiseng,
Trust you are doing well. Your case reference number *** and trust that the branch addressed the matter for you. We sincerely apologize for your experience. Thanks, Nthabiseng.
Trust you are doing well. Your case reference number *** and trust that the branch addressed the matter for you. We sincerely apologize for your experience. Thanks, Nthabiseng.
Best regards,
Absa's reply02 May 2019, 13:17
Official
Hi Nthabiseng,
Trust you are doing well. Your case reference number *** and trust that the branch addressed the matter for you. We sincerely apologize for your experience. Thanks, Nthabiseng.
Trust you are doing well. Your case reference number *** and trust that the branch addressed the matter for you. We sincerely apologize for your experience. Thanks, Nthabiseng.
Best regards,